Caroline Hon is the Head of Gas Network Strategy and Planning, accountable for the asset, engineering, and work planning of the gas network to National Grid’s ~950k customers in Massachusetts.

In her tenure at National Grid, she has served in various leadership roles in Finance, Shared Services, and Operations.   Most recently, she was the Chief Operating Officer of the New England Gas Business, accountable for the safe, reliable, and affordable delivery of gas to National Grid’s customers in New England, delivering a capital plan of ~$1bn per annum and leading the organization through a major divestiture.  Prior to that, she led the Gas Resource Management function at National Grid USA.  In this role, she oversaw the management of the Gas Capital Investment Plan (~$2.5bn per annum), the annual work and resource portfolio, emergency dispatch, and back-office management of capital and maintenance work orders from work scheduling through closeout.

Prior to joining National Grid, Caroline was a consultant in Accenture’s Utilities Transmission and Distribution practice focusing on Work and Asset Management.  Caroline is a Chemical Engineer and holds a B.S. from the Massachusetts Institute of Technology.