Rhonda Green is an Escalation Manager within Zebra’s SaaS Global Services department. She resolves customer reported issues that are critical, immediate, widespread, and are impacting a customer’s operation. Rhonda is a native of Pittsburgh, PA and holds a Bachelor of Science degree in Industrial Management from Carnegie Mellon University and a Master of Science in Management of Technology from NYU Polytechnic School of Engineering. One of her greatest achievements was speaking at the United Nations on behalf of the Commission on the Status of Women. Most recently she made Black History by becoming the first African American Female Section Chair of the Institute for Electrical and Electronics Engineering (IEEE) Long Island Section.